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Return & Exchange Policy

At Marib Fragrances, we carefully inspect and pack every order before dispatch to ensure it reaches you in perfect condition. Please read the following policy before placing your order.

1. Return & Exchange Window

  • Return or exchange requests must be raised within 7 days of receiving your order.

  • Any request made after 7 days from the delivery date will not be eligible for a return or exchange.

  • The product must meet all the conditions mentioned below to qualify.

2. Product Usage

  • Fragrances that have been used by more than 2ml are not eligible for return or exchange.

  • The product must be in its original condition, with the original packaging, box, and accessories intact.

  • Products that are damaged, altered, or missing original packaging may not be accepted.

3. Sale & Discounted Items

  • All sale, discounted, clearance, promotional, or special-offer items are strictly non-returnable and non-exchangeable.

  • Once a sale item has been delivered, it cannot be returned or exchanged due to change of mind, fragrance preference, or any other personal reason.

4. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days of delivery with clear photos/videos of the received product and your order details.

If the mistake is confirmed to be from Marib Fragrances, we will arrange an appropriate resolution at no additional cost.

5. Change of Mind / Fragrance Preference

We do not accept returns or exchanges simply because:

  • You do not like the fragrance after trying it.

  • The fragrance smells different on your skin.

  • You ordered the wrong fragrance.

  • You changed your mind after placing the order.

Fragrance is personal and can smell different depending on skin chemistry, environment, and individual preference. We recommend reviewing the fragrance notes and description before purchasing.

6. Return Shipping

If a return or exchange is approved, Marib Fragrances will provide instructions for returning the product.

Where the return is due to an error on our part, the applicable return shipping cost will be covered by Marib Fragrances. For other approved cases, return shipping charges may apply.

7. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed through the applicable payment method. Delivery charges, if applicable, may be non-refundable.

8. How to Request a Return or Exchange

To request a return or exchange, please contact us within the applicable time period with:

  • Order number

  • Customer name and contact number

  • Reason for the request

  • Clear photos/videos of the product and packaging

Our team will review the request and guide you through the next steps.

Important

Marib Fragrances reserves the right to refuse a return or exchange if the product does not meet the conditions outlined in this policy or if there is evidence of excessive use, damage, alteration, or misuse.

By placing an order with Marib Fragrances, you acknowledge and agree to this Return & Exchange Policy.